Shipping Policy

Thank you for choosing our delicious brownies and treats! We are committed to ensuring your order arrives fresh and in perfect condition. Please read our shipping policy below for important details.

Processing Time

All orders are freshly baked and packaged with care.
Please allow 1 business days for processing before your order is shipped.
Customized orders, such as personalized samplers or event favours, may require additional processing time. We will communicate this to you during the order process.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and the size of your order.
We offer the following shipping options:
- Standard Shipping: Estimated delivery within 2-4 business days.
- Express Shipping: Estimated delivery within 1-2 business days for an additional fee.
Please note: Delivery times are estimates and may vary due to factors beyond our control, such as weather or carrier delays.

Local Delivery

Local delivery is available for customers within Metro Melbourne, fees depending on delivery location.

Shipping Restrictions

We currently ship within Australia.
Due to the perishable nature of our products, we do not ship to P.O. Boxes.

Warm Weather Shipping

To ensure the quality of our brownies during warmer months, recommend using Express Shipping or Local Delivery to ensure your brownies arrive in the best condition.

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information.
Please allow up to 24 hours for tracking updates to appear.

Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us at [Your Contact Information] within [X] days of delivery.
We will work with you to resolve the issue, whether that means a replacement or a refund.

Questions?

If you have any questions about our shipping policy, please reach out to us at browniesnow@outlook.com We’re here to help!

Thank you for supporting our brownie store! We hope you enjoy every bite!