FAQs
FAQ
Ordering & Customization
Q: Do you offer customizable brownie samplers?
A: Yes! Our brownie samplers can be customized with different flavours, toppings, and decorations to match your theme or occasion. Perfect for weddings, parties, and gifts!
Q: How do I place a custom order?
A: You can contact us via browniesnow@outlook.com to discuss your customisations, or leave a note at checkout with your preferences.
Q: Do you offer gift packaging?
A: Absolutely! Our brownies come beautifully packaged, and we offer special gift wrapping and personalised notes upon request.
Dietary & Allergy Information
Q: Do you offer gluten-free, vegan, or other dietary-friendly options?
A: We do our best to cater to different dietary needs! Please check our menu for gluten-free or vegan options, or contact us to discuss any specific requirements.
Q: Are your brownies nut-free?
A: Some of our brownies contain nuts, and all our products are made in a kitchen that handles nuts, gluten, and dairy. While we take precautions, we cannot guarantee a nut-free environment.
Shipping & Delivery
Q: How long will my order take to arrive?
A: Our processing time is typically next day delivery for Melbourne metro for orders made before 2pm.
Q: Do you offer local delivery or pickup?
A: Yes! We offer local delivery within 5kms of Mount Waverley and free pickup from Burwood Brickworks Shopping Centre, 70 Middleborough Road, Burwood East.
Q: What if my order is delayed?
A: We will let you know if there is any delay to your order.
Q: What if I provided the wrong shipping address?
A: Please double-check your shipping details before placing an order. We cannot issue refunds or replacements for incorrect address information.
Returns & Refunds
Q: Do you accept returns?
A: Due to the perishable nature of our products, we do not accept returns.
Q: Can I get a refund if my order arrives late?
A: Unfortunately, we cannot issue refunds for shipping delays caused by postal services.
Q: What if my order arrives damaged?
A: If your order is damaged upon arrival, please contact us within two days with photos, and we’ll do our best to resolve the issue.
Storage & Freshness
Q: How should I store my brownies?
A: Our brownies stay fresh for up to three days at room temperature in an airtight container. For longer storage, keep them in the fridge or freeze them for up to two months.
Q: Can I freeze my brownies?
A: Yes! Wrap them tightly and store them in an airtight container. When ready to eat, let them thaw at room temperature or warm them up for a gooey treat.
General Questions
Q: Where are you located?
A: We are based in Mount Waverley. Check our events page or social media for upcoming markets where you can find us!
Q: Do you cater for events?
A: Yes! We provide brownie platters, wedding favours, and corporate gifts. Contact us for more details.
Q: How can I contact you?
A: You can reach us at browniesnow@outlook.com or 0434 733 200. We’re happy to help!