Local Delivery Policy (Metro Melbourne)

Thank you for choosing our freshly baked brownies and treats. All local orders are delivered personally by us across Metro Melbourne to ensure freshness, care, and reliability.

Delivery Area

• We offer local delivery across Metro Melbourne only.

• Orders outside our delivery zone are not eligible for local delivery.

Processing & Delivery Time

• All brownies are baked fresh to order.

• Orders are typically delivered the next business day after baking, unless otherwise advised.

• For custom orders, event orders, or large quantities, delivery timing will be confirmed with you prior to dispatch.

Delivery Fees

• Delivery fees are calculated at checkout based on your location.

• All local deliveries are completed directly by our team — no third-party couriers are used.

Delivery Conditions

• Someone must be available to receive the order at the delivery address.

• If no one is available, we may leave the order in a safe place at the driver’s discretion, unless delivery instructions advise otherwise.

• Once an order has been delivered to the nominated address, responsibility for the order transfers to the customer.

Incorrect Address Information

• Please ensure all delivery details are correct at checkout.

• We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

• Redelivery may incur an additional fee if an address error occurs.

Weather & Heat Considerations

• We take care to deliver brownies in the best possible condition, particularly in warm weather.

• Once delivered, we cannot be responsible for heat exposure, melting, or quality changes if the order is left unattended.

Delivery Issues

• If there is an issue with your delivery, please contact us within 24 hours of delivery so we can assist.

Questions

If you have any questions about local delivery, please contact us via browniesnow@outlook.com — we’re always happy to help.